Refund policy
Return & Refund Policy
At Midnight Grind Coffee Co., we want you to enjoy every cup. Because coffee is a consumable food product, we are unable to accept physical returns or exchanges once an order has been shipped.
If your order arrives damaged, defective, incorrect, or you experience another issue with your purchase, please contact us within 10 days of delivery at midnightgrindhq@gmail.com. Please include your order number and, when applicable, photos of the product or packaging so we can review the issue.
Taste & Satisfaction
We understand that coffee preferences are personal, especially when trying a new roast or blend. If a coffee isn't quite right for your palate, please contact us within 10 days of delivery. While taste preference alone does not automatically qualify for a refund, we'll be happy to review your concern and work with you toward an appropriate solution.
Refunds & Replacements
Approved refunds will be issued to the original payment method. Depending on the circumstances, we may offer a replacement, store credit, or refund. Original shipping charges are non-refundable unless the issue resulted from an error with your order.
Cancellations
If you need to cancel or change an order, please contact us as soon as possible. Once an order has entered processing or fulfillment, we cannot guarantee that it can be changed or canceled.
Contact Us
Questions or concerns? Contact us at midnightgrindhq@gmail.com